|well. this is charming.|
Do you sometimes feel that there are really no rules for online etiquette, that we are still finding our feet as to how we should communicate with people on the internet? ....for this wee rant about etiquette I'm going to use my own online shops as an example but I'm pretty sure you could also apply it to other forms of communication in your workplaces too. Many people write to ask for a discount in the shops, it's just a part of being in this online "marketplace"....to be honest it doesn't bug me half as much as it used to, but this week I realized that the HOW I am asked is actually wayyyyyyy more important than what is behind the question, it's not about the discount really, it's about etiquette and online communication.
If a convo (for non-Etsy folks this is an email within Etsy) starts with "hello!", we are off to a good start, this person is connecting with me at the other end. Nice one. If the next line is something like "I love this dress!" or "I love your shop!" (even if you don't particularly toss it in, really helps) then we are getting somewhere, to me this means: "at least they have a pulse and are mildly enthused about the potential purchase". The next part of the convo could go something like this: "I was wondering if you were having a sale soon?" or "I was wondering if you had any coupon codes available?" or "I was wondering if you would consider an offer on this piece?"......I really don't mind these questions, they give me the option to a) give a code b) decline politely c) negotiate further if appropriate.
Let's back track. I am extremely bothered by communication that doesn't start with a hello or a hi....I was born in the 70s, I may be a bit old school but you would NEVER walk up to a store clerk and say "will you take $20 for this?" without an "excuse me", "hi there" or some form of greeting. I think it's important also to remember online that whoever you are talking to at the other end is a person, just because you can't see them doesn't mean they aren't a human being. I know everyone is really "busy" all the time but there is always time to interact on a polite level, even briefly! it makes me wonder on some level if people these days don't actually need the "niceties" of everyday communication, maybe they don't think it's necessary? Am I stupidly concerned about it because I was brought up without the internet? probably, plus we all have our quirks of likes and dislikes, loud conversations on a cell phone are a whole other blog post. How important do you think greetings, full sentences (!), thank yous are these days? I say very!
p.s. on the asking for discount topic....do NOT under any circumstance tell me you have "blown your budget" (yay for me!) or "have a lot of expenses this month" ......ummmm, so do I.....hence me having a clothing business and not swinging from a palm tree in St Tropez.